Refund policy

Should you receive a DOA, you will be given the choice of store credits or a replacement of corals purchased presuming the corals are in stock. WYSIWYG corals will be replaced with a coral of equal or greater size. In the case this is not possible, a refund of store credit will be applied to your account. Failure to adhere to any of the rules will void the refund.

We do not credit any shipping costs.

Our livestock DOA credits will be applied in the form of store credit. Store credit cannot be used for shipping charges.

Packages transferred to a local post office or holding facility must be picked up within the first 3 hours of arriving or our livestock refund is void.

Our livestock refund applies to online orders only.

Our livestock refund does not apply to in-store pickups.

Delays due to weather, mechanical failures, etc. which result in loss will not be covered under our livestock refund policy.

Delays due to incorrect details (Name, address, phone number etc) will void any DOA credit,  

We are not responsible for errors in acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter species coral aggression).

Appearance of corals (size, shape, color, polyp size) will vary from tank to tank due to different lighting, water flow and water conditions. We try to provide an accurate representation of the coral in the photos and description, however, we are not responsible for differences in color, shape or size due to various tank conditions.

Canceled orders before being shipped are subject to a 10% restocking/cancellation fee.

 

If you experience a loss:

If any of your livestock arrives dead, you must e-mail us with a clear image of the deceased livestock within 4 hours of the delivery time posted by StarTrack.

Please do not discard the livestock without authorization; doing so will void the guarantee.

Please do not ship the livestock back without notifying us as this will void the guarantee.